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New York Kennedy Airport (JFK) Info-Alert

General Questions


      What is Airport Info-Alerts?
      Airport Info-Alerts is a subscription service that allows subscribers to receive electronic notifications of train delays (estimated 15 minutes or greater) and service changes for selected PATH lines.
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      How much does Airport Info-Alerts cost?
      Airport Info-Alerts is a free service offered by The Port Authority of NY & NJ. Depending on your Internet service provider or cellular phone carrier, additional per-message may be assessed charges assessed by your carrier.

      What type of devices will Airport Info-Alerts send messages to?
      Airport Info-Alerts can send messages to any device that has an e-mail address. This includes desktop computers, pagers, cellular phones, personal digital assistants (PDA's), or other such devices.
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      Can I have Airport Info-Alerts go to more than one e-mail address or mobile device?
      Yes. When you subscribe, you can provide up to two e-mail addresses. If you need to list more than two e-mail addresses, you will need set up an additional subscription.

      Will my mobile provider charge me to receive Airport Info-Alerts?
      This depends on your service provider. Most providers do not charge to receive e-mail on a portable device, and some providers allow a certain number of e-mail messages before incurring charges. Please check with your provider to determine if there are any additional charges.

      Can I receive text (SMS) messages instead of e-mail messages?
      If your cellular phone, PDA, or pager is capable of receiving text messages, the providers automatically convert e-mail to text messages. To receive Airport Info-Alerts as text messages on your cellular phone, PDA, or pager, refer to your provider for actual instructions. Use your text message e-mail address provided by your carrier to sign-up for Airport Info-Alerts. Examples of text email addresses for various providers are:
 
            Cingular: your10digitnumber@cingularme.com

            Verizon: your10digitnumber@vtext.com

            AT&T: your10digitnumber@mmode.com (previously your10digitnumber@mobile.att.net)

            Nextel: your10digitnumber@messaging.nextel.com

            T-Mobile: your10digitnumber@tmomail.net

            Sprint: your10digitnumber@messaging.sprintpcs.com

            SkyTel: your pager PIN or Personal Access Number @skytel.com

            Please check with your provider to obtain the most recent access method and that your cellular phone or PDA is authorized to receive text messages.

    * I am not receiving the Airport Info-Alerts.
      Ensure that you signed up with a valid e-mail address(es) and replied to the conformation e-mail. If you did not receive the conformation e-mail or did not reply to it, you will not receive Airport Info-Alerts. Ensure that the Airport Info-Alerts are not being blocked by your spam filter. Add the e-mail address Airport Info-Alerts@paalerts.com to your allow list or list of authorized senders.


      My Airport Info-Alerts are being blocked by my spam filter.
      Add the e-mail address Airport Info-Alerts@paalerts.com to your allow list or list of authorized senders.

Subscription Questions

      How do I subscribe to Airport Info-Alerts?
      Use the Subscribe page and complete the necessary fields.

      I subscribed, but I entered the wrong e-mail address. What should I do now?
      Re-subscribe with the correct e-mail address. The incorrect e-mail address will automatically be deleted from the system.

      I subscribed, but I want to change the PATH lines, days, or times. What should I do now?
      Use the Manage Account page to make changes.


      When I subscribed, I was advised that I would receive a confirmation e-mail, which I did not receive. What should I do now?
      Use the Manage Account page and select "resend confirmation e-mail". Make sure that your spam filter is not blocking e-mail from Airport Info-Alerts@paalerts.com. If you still did not receive the confirmation e-mail, please contact support@paalerts.com.

      I received the confirmation e-mail on my pager or cellular phone, and I can not reply to confirm the subscription. What should I do now?
      Use the Manage Account page and select "Authorize Account". You will need your e-mail address and authorization ID number (AUTH ID) provided in the confirmation e-mail. If you do not have the confirmation number, please contact support@paalerts.com.

      Is there another way to confirm my subscription to Airport Info-Alerts?
      Use the Manage Account page and select "Authorize Account". You will need your e-mail address and authorization ID number (AUTH ID) provided in the conformation e-mail. If you do not have the conformation number, please contact support@paalerts.com.
 

      My e-mail address has changed. What can I do to continue to receive Airport Info-Alerts?
      Unsubscribe using your old e-mail address and re-subscribe using your new e-mail address.

      I need help subscribing to Airport Info-Alerts.
      Contact support@paalerts.com. Please have available your e-mail address and any error messages you are receiving.

      How do I unsubscribe from Airport Info-Alerts?
      Use the Unsubscribe page. You will receive a conformation e-mail if the process was successful.

      How do I manage my Airport Info-Alerts account?
      Use the Manage Account page.